Dashboard → Inbox lists visitor support conversations for your organization. Pick a thread, reply with text or attachments, and update status. The list refreshes live when new messages arrive.
Opening Inbox
From your organization dashboard, open Inbox in the sidebar.The inbox shows visitor support conversations — threads started when a signed-in visitor messages you from a published site with support chat enabled.
Layout
On wide screens the inbox is two-pane:
Pane
Contents
Left
Searchable conversation list with filters and unread indicators
Right
Selected thread — message history and composer
On narrow widths you see the list first; selecting a conversation opens the thread full-screen with a back control.
Working a conversation
Select a conversation from the list.
Read the thread — visitor messages and your team’s replies appear in order.
Reply using the composer at the bottom (text, emoji, attachments).
Update status when appropriate — open, pending, or closed.
Closing a resolved thread marks it closed for your team. If the visitor sends a new message later, the conversation can reopen according to your workflow.
Filters and views
Use the filter controls to narrow the list by status and conversation type. For most site owners the relevant type is Visitor support.Search helps find older threads by message content when the list grows.
Live updates
The inbox subscribes to an organization-scoped stream. When a visitor sends a message on your site, the conversation list and open thread update without a manual refresh.Unread counts also feed sidebar badges so you notice new replies while working elsewhere in the dashboard.
Prerequisites
You will only see visitor threads when:
Visitor support chat is enabled (DPA accepted in Organization → Settings)
At least one published site has Visitor login enabled
A signed-in visitor has opened chat and sent a message
If the inbox is empty, confirm chat setup in Visitor support chat and test from your live site while signed in as a visitor.
Tips
Reply from Inbox rather than email — visitor chat is not forwarded to arbitrary inboxes by default.
Keep retention settings in mind when archiving sensitive threads; see Visitor support chat.
Use Organization → Members to invite teammates who should share inbox access.
