Organization → Members lists everyone in your workspace. Owners and admins invite people and set roles. Members get explicit capabilities and site access — not a one-size-fits-all editor or viewer role.
Roles
Every member has one of three roles:
Role
What it means
Owner
Full control — billing, delete organization, transfer ownership. Exactly one per org.
Admin
Full operational control plus member management. Cannot touch billing, delete the org, or transfer ownership.
Member
No blanket access. Gets only the capabilities and site access you grant.
The old Editor and Viewer roles no longer exist. Existing editors and viewers were migrated to Member with equivalent site access.
Capabilities
Members hold an explicit set of capabilities:
Capability
Grants
Chat access
Open and reply in the support inbox
Audience import
Import subscriber lists
Audience manage
View and edit subscribers, segments, domains, deliverability
Audience create
Create and edit email campaigns
Audience send
Send, schedule, and resend campaigns
Docs update
Publish and unpublish site content
Owners and admins always have every capability. For members, toggle each capability in the Manage permissions dialog.
Site access
Site access is restricted by default for members:
Setting
Effect
Org-wide default
None, view, or edit — applies to every site, including sites created later
Per-site overrides
Grant view or edit on specific sites; the higher level wins
Allow admin actions
Operational admin power on all sites without the admin role
A member with default None and no overrides sees no sites in the dashboard.Allow admin actions grants manage-all-sites, full audience tools, chat, and organization settings — but not billing, deleting the org, transferring ownership, or editing other members' permissions.
Inviting members
Open Organization → Members.
Click Invite member.
Enter email and choose a role.
For Member, open Manage permissions to set capabilities and site access before or after they accept.
Pending invites must be accepted before the member can access the org.
Who can do what on sites
Action
Typical access
Edit site content
Members with edit on that site, or admin actions
Duplicate site
Members who can edit the site
Archive / restore / delete
Owners and admins only
Publish content
Members with docs.update and edit access on the site
Exact access depends on the member's grants. When in doubt, ask an admin.
