Settings → Visitor assistant controls a floating chat bubble on the live site. Turn on AI assistant (paid plans) so visitors ask questions from published pages, and/or human chat so signed-in visitors message your team in Inbox. Starter suggestion chips adapt to the page they are viewing.
Where to find it
Open your site in the editor and go to Settings. The Visitor assistant section sits below Visitor login.Both sections affect the same floating chrome in the corner you chose for visitor login. Publish Site settings after changing assistant toggles.
AI assistant
Turn on AI assistant to let visitors ask questions about your published pages.
Topic
Detail
Availability
Paid plans only — upgrade if the toggle shows an upgrade hint
Credits
Each AI reply uses your organization's AI credits, same pool as Quasar in the editor
Content scope
Answers are grounded in published page content on the site — not drafts or unpublished pages
Sign-in
Visitors can open the AI tab without signing in when AI is the only enabled mode
The AI tab header shows your site name (for example, Ask Acme Docs). Visitors type in the composer at the bottom; replies stream in the panel.
Assistant avatar
The assistant header and AI message bubbles show your site favicon from Settings → SEO when one is set. If you have not uploaded a favicon, visitors see Aveiro's default organization avatar instead of a generic placeholder.
Starter suggestions
When the AI tab is empty, visitors see up to three suggestion chips they can tap to start a conversation. Aveiro generates these locally from your site — no extra AI call for the chips themselves.Suggestions adapt to:
The page they are on — for example, About this page when they are not on the homepage
Your site name and SEO description — from Settings → SEO
Published navigation — pricing, about, FAQ, and contact pages are prioritized when titles or slugs match common patterns
Other pages with summaries — page metadata summaries can become chip labels
If navigation is still loading or the site has little published content, visitors see generic fallbacks such as What is this site about? and What pages can I explore?
Chat with a human
Turn on Chat with a human so signed-in visitors open a private thread with your team.
Requirement
Why
Visitor login enabled and published
Human chat is signed-in only — see [Visitor login](/editor/settings/visitor-login)
Org DPA accepted
An owner or admin accepts the Art. 28 agreement in Organization → Settings — see [Visitor support chat](/messaging/visitor-support-chat)
Human toggle on
Site-level opt-in even when the org agreement is in place
Replies land in Dashboard → Inbox. See Inbox for your team's workflow.
AI and human together
When both toggles are on, the chat bubble opens a panel with AI assistant and Chat with a human tabs. Visitors pick the mode they need.
Configuration
What visitors see
AI only
Single AI tab — no sign-in required to ask questions
Human only
Human tab — sign-in required to send messages
Both
Tab switcher — AI for self-serve answers, human for private support
The bubble stacks in the same corner as visitor login and support chat chrome. See Visitor login for positioning.
Coming soon and pre-launch sites
Visitor AI runs only when the site is fully live with published content. On coming soon pages, visitors still see login and human support chat when enabled, but not the AI assistant.
